Big companies top of the “pops” … of complaints

Oct 12, 2015 | Tony Byrne's View

If you have ever been frustrated when trying to deal with an insurance company you are not alone. Between January and July this year, big insurance companies topped the list of complaints made to the FSCS. Of course, being big companies they are bound to have more complaints than smaller ones, simply because of their size.

That said, when you consider the impersonal service that they must often give, almost by definition that makes it hard for them to be really understanding of a client’s needs. Firm and Number of new complaints Prudential Assurance 8,827 Friends Life 7,013 Royal London Mutual Insurance Society 5,688 Aviva Life Services UK 4,342 Scottish Widows 4,110 Zurich Assurance 4,004 Scottish Equitable 3,826 Phoenix Life 3,554 Legal & General Assurance Society 2,609 Abbey Life Assurance 2,543.

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